Returns
Return and refund policy
If something is not right, send it back. Pickup is free, the process takes about ninety seconds, and we do not ask you to justify yourself.
Last updated 1 August 2026 · Questions? Talk to a human
Return windows by category
| Category | Window | Condition |
|---|---|---|
| Fashion and footwear | 14 days | Unworn, tags attached |
| Electronics | 10 days | Original box and accessories |
| Home, kitchen and furniture | 10 days | Unused, original packaging |
| Jewellery | 30 days | Certificate and box included |
| Beauty and wellness | 7 days | Unopened and sealed only |
| Books and stationery | 10 days | Unmarked |
How to start a return
- Go to My orders, choose the item and pick a reason. That is the whole form.
- A pickup is scheduled within 24 hours, usually for the next working day.
- Keep the item in its original packaging with tags attached. Our partner will not collect an item that is not packed.
- You get an SMS when we receive it, and again when the refund is initiated.
Refund timelines
| Paid with | Refund goes to | Time after we receive the item |
|---|---|---|
| UPI | The same UPI ID | 1 to 2 working days |
| Credit or debit card | The same card | 5 to 7 working days |
| Net banking | The source bank account | 3 to 5 working days |
| Wallet | The same wallet | 1 working day |
| Cash on Delivery | Bank account you provide | 3 to 5 working days |
What we cannot take back
- Beauty and personal care items that have been opened, for hygiene reasons.
- Innerwear and swimwear once the hygiene seal is broken.
- Made-to-order or personalised furniture and jewellery, unless it arrived faulty.
- Items returned without their original packaging, tags or accessories.
- Anything reported after the return window has closed. Contact support anyway — we look at genuine cases.
Exchanges
Size exchanges on fashion are free and unlimited within the return window. We ship the new size as soon as the pickup is scheduled rather than waiting for the old one to reach us.
Still unclear about something? Email hello@mayura.in or read the other policies: privacy policy, terms and conditions, shipping policy.